Privacy Policy – FLÂNER

At FLÂNER, the protection of your personal data and your right to control that data are of utmost importance. We are fully transparent in how we collect, use, share, and protect your personal information. This Privacy Policy outlines our practices in detail.

1. Interpretation

  • “Personal data” refers to information that can identify an individual, such as name, address, email, phone number, or date of birth.

  • “Sensitive information” may include data about health, ethnicity, religion, etc.

  • “Controller” is FLÂNER, responsible for determining the purposes and methods of processing your data.

  • “Third party” refers to entities other than you and us who may assist in providing services (e.g. couriers, payment processors).

2. Purpose of This Policy

This Privacy Policy explains how FLÂNER collects, stores, and uses your personal data — whether provided directly by you or collected via our platforms.
It also outlines how you can access, update, or request deletion of your data.

If you have any questions about this policy, please contact us at: flaner2025@gmail.com

3. Types of Information We Collect

We may collect and process the following types of data:

  • Contact Data: name, email, phone number, shipping & billing address

  • Order & Payment Data: order history, transaction records

  • Identity Data: age verification if needed

  • Technical Data: IP address, browser type, operating system, device, time zone

  • Usage Data: site activity, click behavior, cookies

  • Marketing Preferences: newsletter sign-ups, promotional opt-ins

  • Participation Data: survey responses, giveaway entries, reviews

We collect this information when you:

  • Place an order

  • Sign up for our newsletter

  • Browse our website

  • Enter a contest or promotion

  • Contact our customer support

4. How We Use Your Data

Your personal data is used for the following purposes:

  • To process and deliver your order

  • To verify your identity and legal age, if necessary

  • To communicate order and delivery updates

  • To handle returns and inquiries

  • To send marketing communications (if opted-in)

  • To manage contests, surveys, or reward programs

  • To comply with legal obligations and respond to authorities

  • To personalize your shopping experience

5. Data Security

We take appropriate measures to protect your personal data, including SSL encryption and secure servers.
However, no method of internet transmission or electronic storage is 100% secure. In the event of a breach, we will notify affected users as required by law.

You are responsible for keeping your account login information confidential. Please notify us immediately if you suspect unauthorized access to your account.

6. Third-Party Links & Services

Our website may include links to third-party websites or services (such as payment gateways, shipping providers, or marketing tools). These are not governed by this Privacy Policy. We recommend reviewing their privacy policies before providing any personal data.

7. Cookies

We use cookies to enhance your browsing experience and understand how visitors interact with our website.

Types of cookies we use:

  • Essential Cookies: Required for site functionality (e.g., cart, checkout)

  • Performance Cookies: For traffic and behavior analytics

  • Preference Cookies: To remember settings like language or currency

  • Marketing Cookies: For personalized ads and retargeting

You may disable cookies in your browser settings, though some features may not work properly without them.

8. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate or outdated data

  • Delete your personal data (with some legal exceptions)

  • Withdraw consent from receiving marketing communications

To exercise your rights, please contact:
flaner2025@gmail.com

9. Data Retention

We retain your personal data for as long as you are an active customer. If you wish to close your account or have your data deleted, contact us at the email above.
We may retain certain data for legal, tax, or fraud prevention purposes even after account closure.

10. International Data Transfers

Personal data collected through our website may be stored or processed on servers located outside of your country of residence, depending on the external services we use (such as e-commerce platforms, payment gateways, or analytics tools).
We implement industry-standard security measures to protect your personal data and ensure your privacy at all times.

11. Policy Updates

We may update this Privacy Policy periodically. Any significant changes will be posted on this page or, if necessary, communicated to you via email.