RETURNS

How do I return an item?
To start a return, please email us at flaner2025@gmail.com with your order number, the item(s) you’d like to return, and the reason for the return. Once your request is approved, you’ll receive a confirmation email with shipping instructions.

What items can I return?
You may return any full-priced item within 14 days of receiving your order. Items must be in original condition — unworn, unwashed, with hygiene stickers and tags attached, and in their original packaging.

Are sale items or gifts returnable?
Final sale items, promotional items, and free gifts cannot be returned or exchanged.

Can I exchange for a different size or color?
We do not offer exchanges. If you would like a different size or color, please return your item and place a new order based on availability.

Who covers the return shipping?
Return shipping costs are the responsibility of the customer, unless you received a damaged or incorrect item. Original shipping charges are non-refundable. We recommend using a tracked shipping service, as we are not responsible for lost returns.

When will I receive my refund?
Once your return is received and inspected, you’ll receive an email confirming whether it has been approved. If approved, your refund will be issued to your original payment method within up to 14 business days. Please allow 48 hours for processing after the item arrives at our facility.

Need help?
If you have any questions or need assistance with your return, feel free to contact us at flaner2025@gmail.com.